Shipping policy

Last updated: 17/12/2025

Thank you for shopping with us. Please review the information below regarding order processing, shipping, and delivery timelines.

Order Processing Time

  • All orders are processed within 3–5 business days (excluding weekends and public holidays).

  • During periods of high demand, promotions, or unforeseen logistical constraints, processing times may extend slightly. In such cases, customers will be notified via email.

Orders are not shipped or delivered on weekends or public holidays.

Shipping Time & Delivery Estimates

Once an order has been processed and dispatched, delivery times are as follows:

  • Standard Shipping:
    Estimated delivery within 10–15 business days after shipment

Delivery times may vary depending on the destination, customs clearance, and local carrier conditions. These timelines are estimates and not guaranteed.

Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

  • Please allow 24–72 hours for tracking updates to appear once the order has been dispatched.

Delays & Exceptional Circumstances

Occasionally, delays may occur due to factors outside of our control, including but not limited to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Global supply chain disruptions

If your order experiences an extended delay, we encourage you to contact our support team so we can assist you promptly.

Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. We are not responsible for orders delivered to incorrectly provided addresses.

Lost, Delayed, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe:

  • Please contact us at support@maisonbellavoir.com

  • We will investigate the issue and, where appropriate, offer a replacement or refund in accordance with our internal resolution policies

We ask that customers contact us directly before initiating a chargeback or dispute so we can resolve the issue quickly.